Shipping & Return Policy

REFUND POLICY

Last updated: [04/01/2026]

At West Month, we stand behind the quality of our products. We want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.

1. 90-DAY MONEY-BACK GUARANTEE

We offer a 90-day money-back guarantee on our Collagen Gel Toner Pads. If you have used the product as directed for at least 30 days and are not satisfied with the results, you may request a refund within 90 days of your purchase date.

  • To be eligible for this guarantee, you must provide proof of purchase and a brief explanation of why the product did not meet your expectations.

  • The refund will cover the full cost of the product, excluding shipping fees.

2. RETURNS

To be eligible for a standard return (non-guarantee related), your item must be in the same condition that you received it, unopened, unused, and in its original packaging.

  • You have 30 days after receiving your item to request a return.

  • To start a return, you can contact us at [INSERIR E-MAIL DE SUPORTE]. If your return is accepted, we will send you instructions on how and where to send your package.

  • Note: Items sent back to us without first requesting a return will not be accepted.

3. DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item.

  • We will evaluate the issue and make it right by sending a replacement at no extra cost to you.

4. EXCEPTIONS / NON-RETURNABLE ITEMS

Certain types of items cannot be returned, such as:

  • Personal care goods (if the safety seal is broken or the product has been used, except under the 90-day guarantee).

  • Sale items or gift cards.

5. EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

6. EUROPEAN UNION 14-DAY COOLING OFF PERIOD

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

7. REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

 

  • If approved, you’ll be automatically refunded on your original payment method within 10 business days.

     

  • Please remember it can take some time for your bank or credit card company to process and post the refund too.

     

8. CONTACT INFORMATION

If you have any questions regarding our Refund Policy, please contact our support team at: Email: info@westmonth-beauty.com

 Support Hours: Monday - Sunday (24/7 Response)